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My name is Vanity K. Salinana, 37 years old transgender woman immigrant from the Philippines. I have 11 years of call centre experience from a single company. I started as a call centre agent and worked my way up to Operations Manager. I have worked with technical support, customer service, customer retention and sales departments. Spent most of my 11year call centre career managing people, driving performance and achieving client and company goals. At its peak, handled 8 supervisors with each handling at least 15 direct reports. Being in a junior management role, part of my job were management of people, recruitment, implementation, time management, administrative skills, leadership, career and organisational development, midlevel decision making, reporting, service delivery, client management. I have also worked as an executive assistant and events manager for a fashion designer in the Philippines for 2 years. I have a pleasant personality, warm and sociable, professional, a team player, loyal, committed, hardworking and most of all willing to learn and a fast learner.

Career Specialism: Diversity

Please confirm the appropriate experience range you have in a previous role by using the drop-down menu option: 10-20

Looking For: Full Time

Looking for work in: West Midlands

Where are you located?: Stourbridge