Job Details

Operations Associate

London, Greater London, United Kingdom, Permanent

Posted: 8days ago


About Coople:

Coople is changing the way we work. A pioneer in the gig economy, Coople's technology platform offers both employers and workers unparalleled convenience, flexibility and transparency. Coople connects companies with trained and experienced workers (Cooplers) looking for temporary work, at a moment's notice. Cooplers support businesses with their daily, weekly, and seasonal workflow demands. Coople's platform algorithm helps companies and workers find the best suited jobs based on their job profile, location and hourly rate, removing time-consuming interview processes.

Founded in 2009 by the award-winning Swiss entrepreneur Viktor CalabrĂ²,?Coople operates the largest on-demand staffing platform in Europe. The company has raised over $72m from investors including Goldman Sachs, One Peak Partners and Rothschild & Co.

Coople has 155 full-time employees, offices in Zurich and London and 15,000 registered company accounts in the UK and Switzerland. We are an equal opportunity employer and promote diversity in the workplace. Many of Coople's clients are blue-chip international companies with complex operational and recruitment needs that require temporary workers for jobs in retail, hospitality, office and logistics. Coople's current clients include JustEat, Hello Fresh, Deliveroo, Zara, Intercontinental Hotels and Swisscom.?

Operations Associate [Weekends]

We aim to provide a first-class service to our clients and Cooplers and we are looking for a dedicated and enthusiastic Operations Associate to be a part of our team. This role is the first point of contact for incoming queries via phone and email and manage our customer engagement tool. You will use the Coople platform to ensure the best coverage possible of our clients' posted jobs and assist with the delivery of large staffing requests from major clients by matching Cooplers to job's requirements. You will also onboard new users to our platform and assist with the growth of our talent pool by reviewing workers' profiles and will gather users' feedback regarding system optimisation, including definition and initiation of appropriate measures.

As our business operates 7 days per week, it is an essential requirement of this role to work Thursday - Monday (Tuesday and Wednesday off), taking responsibility for the support of our users over the weekend.

Candidate profile:

  • 2+ years previous Customer Service/Service Delivery experience in a technology-led business
  • Friendly and helpful person, excellent interpersonal skills
  • Proactive and dedicated individual
  • Excellent Microsoft skills (Excel, Word, Power Point and Outlook)
  • Customer-oriented individual
  • Excellent organisation skills, structured and solution-oriented way of working
  • Ability to receive and implement feedback

What's in it for you?

Coople are committed to fostering an inclusive and positive working environment, with lots of team activities and a thriving company culture. You'll have the opportunity to influence market strategy in your sector and be part of a fast-moving start up with continuous growth opportunities. Coople has accessible offices in central London, offers employees 25+8 days of annual leave, an enhanced maternity/paternity leave, and provides remote working support.

By sending us your application you acknowledge and agree to Coople using your personal data for recruitment purposes. We are storing this data in our Applicant Tracking System, which is fully compliant with EU data protection laws. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, please contact us.

Job Details

London, Greater London, United Kingdom