Job Details

Contact Centre - Scheduling Analyst

Gravesend, West Midlands, United Kingdom, GBP20,800 - GBP23,900 , Permanent

Posted: 1day ago


Orbit is a fantastic business and one that's really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

Your role at Orbit.

We are looking for a Scheduling Analyst to work within our busy Resource Planning team, supporting our contact centre. This role is based at our Customer Hub which is operational from 8am to 8pm Monday to Friday and 8am to 1pm on Saturday. The Resource Planning team work effectively to ensure rotas, timings and staff are allocated correctly. Currently the team work between 8am and 6pm Monday to Friday, but this may change to support business need

This role will involve using a workforce management system to accurate plan and support operational running of the The Hub. Strong excel skills will be required, to plan and organise schedules. You will deal with queries directly from staff and key stakeholders, over the phone and via email, so excellent communication skills are required.

What will help you make a difference.

* Strong MS Excel skills - use of in working role.

* Good communication skills to interact with all staff via phone, email and in person

* Contact centre experience - good understanding of operational issues and need.

* Analytic experience with good attention to detail.

* Ability to work to challenging deadlines and manage a varied workload.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service.

Why Orbit?

Rewarding your contribution.

We understand that everyone has different needs when it comes to benefits. That's why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.

Some of our core benefits include:

* Group bonus potential up to 15% of salary

* 27 days annual leave plus bank holidays and the "Orbit day"

* Private medical insurance

* Excellent contributory pension scheme

* Life assurance

* A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit. Believe in people.

We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Job Details

Full Time
Gravesend, West Midlands, United Kingdom
GBP20,800 - GBP23,900