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Service Advisor - CSR - CSA - Truck Rental Advisor - Truck - HGV
Description

CSA - Service Advisor - Service Admin - HGV - Trucks - Customer Services - Workshop Service Advisor - Rental Agent is required for a major truck and commercial vehicle company and third party transport and logistics company to provide an efficient administrative and clerical support in the Truck and commercial vehicle Workshop and Customer Service Desk as required and directed.

ROLE: CSA - Service Advisor - Administrator - CSA

LOCATION: Hayes

BASIC SALARY: £22k to £25k

BONUS: Monthly bonus based upon individual targets.

ROLE: Ensure Service Department and Vehicle Administration is in compliance with regulatory bodies

• Ensure Administration programs policies and procedures are actively

followed and maintained.

Ensure all incoming calls are answered efficiently and promptly and directed to the correct person where necessary

• Responsible for the effective completion of all routine front desk duties within defined authority limits

• Assist in managing the workshop paperwork flow on a daily basis in conjunction with the Customer Service Manager, Workshop Manager and/or Location Manager

• Provide support to the Customer Service Team in managing vehicle damage

• Create and update Work Orders with relevant data as required

• Assist in the placing of orders with suppliers for workshop parts and supplies and progress the orders as required

• Ensure all parts orders are correctly received and that all parts that are used are booked out as required

• Prepare document batches for scanning as required and maintain vehicle files at the location

• Maintain employee attendance records and prepare payroll data as required

• Book MOT test appointments when required

EXPERIENCE REQUIRED:

Providing admin and customer services support to the workshop. Strong customer service and administration skills, excellent attention to detail and IT Lierate to work on their SAP system, excellent knowledge of MS Excel, Word, etc. Ideally like someone from a similar background, Automotive, HGV, transport or worked in a workshop previously, however this is not essential. Automotive experience customer service or workshop orientated role, anyone in transport and admin

Job Details
Job Ref: 282142339
Hours: Not Specified
Location: Hayes, Middlesex, United Kingdom
Working Term: Not specified
Salary: GBP 20000.00-20000.00 Annual