Job Details

Senior CSR

London, United Kingdom, British Pound . GBP British Pound . GBP 16.00-16.00 Annual Annual, Not specified

Posted: 2 months ago

Description

Tate have teamed up with Barnet Homes, one of the UKs top housing associations and are recruiting for a full time Senior Customer Service Representitive

This position is a temporary ongoing contract paying £16.00 per hour

The post itself requires someone with experience of managing a team or senior experience in a contact centre environment.

The post will require some knowledge of housing, council or association of similar experience.

Alongside being the front line contact for the whole of Barnet Homes the SCSR will :
· Provide line management to 6-7 Customer Service Officers including task allocation, training, monitoring, support and supervision to ensure individual and team performance objectives are met
· Ensure that the technology provided in the Contact Centre including QL, Keyfax, Mears Appoint and Cisco is fully utilised to meet customer and business needs at every stage.
· Ensure that all relevant processes and procedures are followed correctly including those regarding compliance such as safeguarding, data protection and health & safety
· Optimise efficiency and value for money in the repairs service by ensuring that repairs are accurately diagnosed, repairs policy is adhered to and orders are raised and passed on to contractor partners

Tate is acting as an Employment Business in relation to this vacancy.

Job Details

404860592
Not Specified
London, United Kingdom
Not specified
British Pound . GBP British Pound . GBP 16.00-16.00 Annual Annual