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On-site Business CSR - London full time


£23,000 + benefits | London, FTI Consulting

About the job

Are you a natural communicator? Got that gift of the gab? Give off those good vibes? If you do, chances are you\'ve already got what you need to do amazing things at EE.

If you join us as one of our on-site Business Customer Service Representatives, you\'ll help our wonderful customers manage their mobile fleet. It\'s a role that\'ll keep you on your toes; whether you\'re juggling calls and emails or making sure our customers receive the friendly face-to-face service they know and love, you\'ll be on-hand to help answer all of their queries. With up-to-speed technical knowledge and brilliant relationship-building skills, you\'ll know how to solve issues quickly and provide our customers with the honest and straightforward support we\'re famous for.

Working on-site within our customers\' environment won\'t always be plain sailing. You\'ll need to be great at building rapport, no matter who you\'re working with. If you can bring bags of enthusiasm, bucket loads of energy and that \'wow\' factor that our customers adore, we\'ll make sure you get the benefits (like a free phone and cheaper calls), performance-related bonuses and all the training you need to go far.

You\'ll definitely

  • Have some experience working in a Contact Centre environment
  • Love delighting customers, on the phone and in person
  • Know your way around a PC
  • Love talking to people about anything and everything
  • Enjoy working on-site with customers

You might even

  • Know a thing or two about business-to-business
  • Have a pretty impressive understanding of our products and services

What\'s in it for you?

  • Competitive salary
  • Pension
  • Healthcare Cash Plan
  • Bonus
  • Life Assurance
  • 25 days\' holiday
  • 75% discount on your personal EE mobile phone package
  • 30% Friends and Family discount from day one (conditions apply)
  • Other discounted products and services, as well as a range of other benefits
  • Company Car (Please Delete or Select if business need)

YES! I\'m EE! What\'s next?

At EE, we look for people with the energy and enthusiasm to learn. To help us find them, we\'ve created this simple but effective recruitment process. You need to pass each stage to carry on to the next:

  • Visit our website and fill in our short online application form
  • If successful, you\'ll then be invited to attend a face-to-face interview with one of our managers. They\'ll give you an insight in to how great it is to work for EE and what you\'ll be doing day-to-day. You\'ll also be able to ask them questions so you can get the full lowdown on the role and see what the job is really like.

About EE

We\'re EE, home to Britain\'s first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Since becoming part of the BT family, our people have been keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Join the Customer Care team at our contact centre and help bring it all to life.

To apply

For more information and to apply, please click the \'apply\' button.

At EE, we\'re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

PLEASE NOTE: Our centres are open 7 days a week, 365 days per year, between the hours of 08.00am - 21.00pm weekdays, and 08.00am - 20.00pm at weekends. Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer - for example, 8.5 hours, 10 hours or 12 hours - please be aware that these are also subject to change. Rest assured however that you\'ll get 30 days\' notice prior to any changes.

If you\'re thinking about working for the UK\'s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedInand Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move.

Job Details
Job Ref: 373184756
Hours: Not Specified
Location: London, United Kingdom
Working Term: Not specified
Salary: British Pound . GBP British Pound . GBP 23000.00-23000.00 Annual Annual