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Customer Service Advisor CSR

Do you have a natural empathy with people? Could you help customers going through difficult times recovering their credit worthiness? Then there couldn't be a better time to apply for this role.

To provide excellent customer service to our customers at first point of contact, this will involve meeting their needs in one call (Service & Sales) while seeking opportunities (multi-channel coaching & other products) to extend and develop/deepen our relationship.

  • Handle customer calls across Banking Service and a specialist skill area, in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
  • Colleagues must demonstrate the ability to undertake a meaningful , unscripted conversation with our customers through customer-centric lead generation activities to facilitate positive customer outcomes.doc
  • Build a good rapport with our customers to deepen/develop the customer relationship and actively look to meet our customers' financial needs by promoting suitable services and products.
  • Seek to retain customers by providing an excellent customer experience in support of building brand loyalty.
  • Ensure that all call handovers to other areas of the Group are carried out in an effective and efficient manner.
  • Demonstrate the ability to deal with customer complaints with empathy and in a manner compliant with all internal and external regulatory requirements.

This role is initially a 6 month contract with the potential to become a permanent position in the future.

To be suitable for this role you must meet the following requirements:

  • Be available to start immediately or within two weeks
  • Live within a commutable distance of City Park, Hove
  • Have a great attention to detail and good organisational skills
  • Possess a positive approach to customer service

Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Job Details
Job Ref: 314493333
Hours: Not Specified
Location: Hove, Sussex, United Kingdom
Working Term: Not specified
Salary: GBP 9.00-9.00 Hourly