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CSR - Service Advisor - Rental Advisor - HGV - Truck Customer Services

CSR - Service Advisor - Rental Advisor - HGV - Truck Customer Services Rep is required by a major HGV and commercial vehicle rental organisation to deal with the rental /hire of vehicles, speak to clients, and check rental stock etc. Maximise rental margins through identifying and capitalising upon revenue opportunities.

ROLE: CSR - Rental Advisor - HGV -

LOCATION: Motherwell



Adhere to all Company H&S and Security Policies at all times

• Achieve planned rental revenue and margin targets for the financial period.

• Maintain the flexible rental tariff in conjunction with Area Sales Manager / CSM to maximise earnings and competitive effectiveness within the territory

• Develop commercial user customer account base continually looking to open new trading accounts.

• Support the CSM in the identification and development of the location active account base to achieve Long Term Rental revenue targets.

• Escalate all LTR enquiries for Mediums, Heavies, Tractors and Trailers to the CSM

• Maximise the utilisation rate at the location by adopting a commercial approach to all enquires

• Record and escalate all unfulfilled customer requirements to your CSM

• Ensure all incoming calls are answered efficiently and promptly and all sales related enquiries / bookings are provided to the CSM

• Effectively utilise the spot fleet (within a floating fleet principle) to achieve both the location and company monthly RPU targets.

• Responsible for the effective completion of all routine front desk duties within defined authority limits.

• Ensure documentation complies with Company policies and SOX standards.

• Regularly updates CSM in order that they can track and monitor progress of all replacement, additional and new sales opportunities within sales pipeline.

• Manages debt to ensure customers pay within company policy.

• Liaise with Workshop to ensure the Preventative Maintenance programme for rental fleet is in line with Company Policy.

• Complete vehicle check in/ out procedure, delivery/ collection of vehicles and accident reporting procedures in accordance with policies and guidelines.


Essential Qualifications

• Good standard of numeracy and literacy.

• IT literacy including:

• Email systems

• MS Word and MS Excel

• Full UK Driving License

Desirable Qualifications

• English and Maths at GCSE level, or equivalent

• ECDL qualification

• HGV Driving Licence

5. Experience

• Minimum of 2 years practical experience gained in a customer care / sales role within a commercial environment. Ideally like someone from a similar background, Automotive, HGV, customer services, sales or fleet related experience. Automotive experience customer service or fleet orientated role or anyone in transport CS or sales related roles

Job Details
Job Ref: 282138208
Hours: Not Specified
Location: Motherwell, Lanarkshire, United Kingdom
Working Term: Not specified
Salary: GBP 20717.00-20717.00 Annual