Job Details

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Senior EDI and policy officer

United Kingdom, £ 41562 per year (plus London weighting if applicable), Permanent


Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for someone to join our team to help us achieve our equity, diversity and inclusion (EDI) commitments and ensure that we embed a consistent, best practice approach to EDI across all the policy and advocacy work we do, including our ways of working. This is an exciting opportunity to work on the big issues facing people across England and Wales today, joining a team with a track record of high quality research, leading to real change for our clients. 

We’re an organisation with a relentless focus on making society fairer. Each year we help 2.7 million people to solve their problems face to face and see over 40m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.

You will play a vital role ensuring that equity, diversity and inclusion (EDI) considerations are at the heart of our research and advocacy work and are central to every project we undertake. 

You will have 3 key responsibilities:

  • Working closely with the EDI team, the Research and Insight team and each of our policy teams to ensure that all our research and influencing projects, and the ways we work, reflect best practice in equity, diversity and inclusion, and support our EDI goals. 
  • Leading high-profile research projects designed to have a positive impact on groups who experience discrimination, disadvantage, detriment or harm and support us to do regular stock takes of our data to understand how our clients’ problems map against specific protected characteristics to determine whether there are gaps in our advocacy work. 
  • Working across teams to support the delivery of a consistent, best practice approach to EDI in our research and policy work across Citizens Advice. 

We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing (the role is currently home-based). We’re also happy to consider secondment applications. 

Please note, in the event of a high number of applications, we reserve the right to close the application early.  

Job Details

United Kingdom
£ 41562 per year, (plus London weighting if applicable)