Job Details

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Head of Equality, Diversity and Inclusion

London, United Kingdom, £ £ - Annual Annual, Permanent


Company Description

Our vision and values are built on the simple premise of 'The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:

  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  • Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Description

Job objectives and responsibilities

  • To passionately lead and drive delivery of the ED&I strategy in order to achieve our public targets for achieving enhanced representation at leadership level.
  • To work with and influence senior business leaders (Exec and Director level) and core functions to achieve delivery of the ED&I strategy.
  • To own and drive the ED&I agenda across the Group, including leading the Diversity network chairs to ensure alignment to the overall ED&I strategy and high-performance output.
  • To represent Mitie externally and to lead thought leadership on ED&I topics, including ensuring that Mitie language and thinking is current and evolving at the same pace as society (including evolving the strategy as required).
  • To host customer centric ED&I events to share best practice and showcase Mitie's progress as required.
  • To create clear ways of working and governance for the ED&I networks, helping them to achieve maximum impact and achieve cultural change across all diversity strands.
  • To drive Mitie's ED&I award strategy, to celebrate progress against strategy and to contribute to Mitie being the Employer of Choice in the industry.
  • To revitalize 'Our diversity makes us stronger' award within the Mitie Stars programme.
  • To play a leading role in closing diversity data gap activity with a view to providing a true picture of diversity across the Group.

Main duties

  • To truly lead all ED&I activity in line with the ED&I strategy, including taking a leadership role with the Diversity network Chairs/Co-Chairs and Exec Sponsors to ensure full alignment.
  • To develop and drive the Group-wide annual ED&I calendar of activity in conjunction with the ED&I networks, focusing on changing hearts and minds.
  • To Chair the ED&I Talent Committee and to manage expectations and commitments to delivery of actions, taking into consideration the overall ED&I strategy and deliverables and balancing new requirements with existing workloads.
  • To work with process owners to deploy required solutions to achieve inclusivity and diversity targets.
  • To create and deploy a clear framework for reverse mentoring, complete with rules of engagement and role clarity.
  • To curate and deploy a week of diversity centric activities annually, with the aim of driving awareness and support for achievement of the strategy with the frontline.
  • To ensure that our attraction strategy focuses on our support for a diverse and inclusive workforce.
  • To track and report on progress against plan, ensuring data accuracy and completeness via the Mitie census and other appropriate means.
  • To manage appropriate relationships with external ED&I partners.
  • To drive engagement and visibility of ED&I activity to the disconnected workforce.


Person Specification

  • Credible D&I leader with proven track record of delivery and interaction with C-Suite.
  • Ability to work in a high volume and fast paced business and re-prioritise regularly.
  • Excellent communication and tech literacy to deliver with impact.
  • Resilient, with ability to influence key decision makers and challenge when necessary.
  • Ability to drive the D&I agenda across a large, nationally spread business.
  • Team player and confidence to build relationships with the business.
  • Strong commitment to employee experience and driving sustainable change.
  • Ability to drive conversation and action that may be difficult and challenging.
  • Ability to make own decisions and see them through to conclusion.
  • Sound knowledge of latest thinking in D&I arena.
  • Flexible, adaptable, and able to travel as required to meet the needs of the business.
  • Ability to deliver D&I training on a range of subjects to varying abilities.
  • Able to work under pressure and to tight deadlines.

Additional Information

Health and Safety responsibilities:

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security:

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job Details

Full Time
London, United Kingdom
£ £ - Annual Annual